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Est. 1993

FAQ

Western Dovetail's frequently asked questions

  • How long does it take for my order to ship?
    • Custom made drawers usually ship in 5-7 business days, hardware ships in 2-5 business days. Orders with more than one lead time will wait until all items are ready to ship unless prior arrangements have been made
  • Why do the shipping costs seem high?
    • Any package over 5184 cubic inches will be calculated using the following formula: (height*width*depth)/166.
      Western Dovetail's packaging adds 3" to each drawer dimension. This can cause an 11-1/4"x11-3/4"x21" drawer which only weighs around 10 lbs to be billed by UPS at 32lbs.
  • Do you offer free shipping?
    • We do not currently have a free shipping method available online, if we do in the future it will be listed along with our other shipping options on the checkout page.
  • Why is the residential LTL rate much higher than the commercial rate?
    • The LTL carriers have higher rates for residential deliveries since most on the time they require more time and labor. Also, LTL trucks must have a liftgate to make residential deliveries which they charge us extra for.
  • My shop is at my house, do I have to pay the residential delivery fee for LTL shipments?
    • That depends, most of the LTL carries define a commercial address as a place which has a clearly posted business name with hours listed. If in doubt, contact us and we will contact our carriers for a decision before your order.
  • What is your return policy?
    • Our custom made products are not returnable, however, we will work with customers on a case by case basis to resolve any issues that may occur.
    • Un-used and/or un-opened stock items may be returned at the customer expense. Drawer slides will be checked for signs of installation (i.e. screw marks in mounting holes.) 20% restocking fee is deducted from all returns.
    • Some items are special order and non-returnable. All non-returnable items will include such disclaimer within the description or title of the item.
  • All returns must be made within 60 days of the date of sale.