Custom made drawers usually ship in 5-7 business days, hardware ships in 2-5 business days.
Orders with more than one lead time will wait until all items are ready to ship unless prior
arrangements have been made
Why do the shipping costs seem high?
Any package over 5184 cubic inches will be calculated using the following formula:
(height*width*depth)/166. Western Dovetail's packaging adds 3" to each drawer dimension.
This can cause an 11-1/4"x11-3/4"x21" drawer which only weighs around 10 lbs to be billed by
UPS at 32lbs.
Do you offer free shipping?
We do not currently have a free shipping method available online,
if we do in the future it will be listed along with our other shipping options on the checkout page.
Why is the residential LTL rate much higher than the commercial rate?
The LTL carriers have higher rates for residential deliveries since most on the
time they require more time and labor. Also, LTL trucks must have a liftgate to make
residential deliveries which they charge us extra for.
My shop is at my house, do I have to pay the residential delivery fee for LTL shipments?
That depends, most of the LTL carries define a commercial address as a place which has a
clearly posted business name with hours listed. If in doubt,
contact us and we will contact our carriers for a decision before your order.
What is your return policy?
Our custom made products are not returnable, however, we will work with customers on a case
by case basis to resolve any issues that may occur.
Un-used and/or un-opened stock items may be returned at the customer expense.
Drawer slides will be checked for signs of installation (i.e. screw marks in mounting holes.)
20% restocking fee is deducted from all returns.
Some items are special order and non-returnable.
All non-returnable items will include such disclaimer within the description or title of the item.
All returns must be made within 60 days of the date of sale.